Customizable Training and Advisory Services
Applied Human Centered Design
Our team of d.school certified instructors work directly with your organization to identify practical solutions to existing organizational needs. The standard curriculum includes an 8-week in-person instructor-led program with 3 hours of personalized guidance including personalized coaching, and instruction for up to 25 students per session.
AI Thought Leadership
Our diverse team of AI consultants have decades of experience working in payer, provider, government, and academic markets. We design, deliver, and implement personalized use cases while providing advisory services on technology trends, vendor partnerships, build or buy decisions, operational governance, legal and compliance support.
Contact Center AI-Assisted Automation
As an advisor, we can provide industry guidance on accelerating your contact and scheduling service automation. Informed by your organizational data, we can prioritize and price pre-configured AI use cases to support appointment management (cancel, rescheduling, confirm), Rx refills, Lab Results, Imaging Appointments, MyChart password resets, Internal Purchase Orders, Benefits and Onboarding tasks. Many of the pre-configured use cases can be made available utilizing existing hardware and software infrastructure within 3 months of contract signing.
Derisking Programmatic Change
Our certified team of instructors have decades of practical project and change experience working in highly regulated and change-adverse environments. We focus on the main reasons for project failure, the common frustration with reporting and analytics, and the often-overlooked importance of change management. Instruction can also be tailored to accommodate specific industry and methodology (waterfall, agile, hybrid) differences.
Organizational Culture
As an advisor or offered as a customizable training offering, our experts share their insights, practical approaches, and guidance for future-proofing your organization's ability to accept and navigate uncertainty.
Experience Insights, Personas and Journey mapping
Our experts have spent decades understanding experience and visualizing opportunities to improve engagement that is both scalable and sustainable.
About Skapa
Our Philosophy
At Skapa, we put a premium on value which is made possible through the propriety application of our human-centered design, innovation, and consulting practices
Start at the End
- At Skapa we look at the end goal and then work backwards. We work with you to define your ideal end state. We dialogue with you on what that means and we confirm our understanding through your review of our proposal. At Skapa we treat every customer opportunity as one that is driven by mutual collaboration and benefit.
Our Expertise
At Skapa, we leverage decades of academic, practitioner, and consulting practice to develop customizable solutions to address your organizational needs. Services are then tailored to address the operational, experiential, and reputational priorities your organization is most interested in solving
Our Methodology
Discovery
- Discovery and Analysis
- Consumer / Market Landscape (beyond demographics)
- Consumer Demand (inbound demand)
- Experience Offerings (channel and automation)
- Experience Spend (omni-channel spend)
- Experience Structure (culture / leadership)
Design & Implement
- Provide Actionable Recommendations based on prioritization of need, spend, time and ROI
- Design an Experience Framework
- Implement the Experience and Framework
- Test, Monitor, Sustain Experience
- Expand and Accelerate Experience
Credibility
Our Service Guarantee
- We do not seek compensation to learn at your expense. Our consultants will only provide products or services for which they are trained and experienced.
- We are transparent about our consultants and partnership's credentialing, experience, and certification process.
- As our customer, you should know what you are paying for, at all times, without exception